Terms & Conditions

TERMS AND CONDITIONS

Research Use Only Product Sales

1. Acceptance of Terms

By accessing the VELARI LABS website at HTTPS://VELARILABS.COM (the "Website"), placing an order, or purchasing any product, you ("Purchaser") agree to these Terms and Conditions ("Terms"). If you do not agree, you must not use the Website or purchase any products.

2. Research Use Only Restriction

2.1 All products sold by VELARI LABS are intended exclusively for in vitro research, laboratory testing, and non-clinical research applications. Products are labeled "For Research Use Only" ("RUO") and are NOT intended for human consumption, self-administration, veterinary use, diagnostic purposes, or therapeutic applications.

2.2 By placing an order, Purchaser represents and warrants that: (a) Purchaser is at least 18 years of age; (b) products will be used exclusively for legitimate research and development purposes; (c) products will not be used for human or veterinary administration, consumption, injection, ingestion, inhalation, topical application, or any other form of human or animal use; (d) products will not be used as food, dietary supplements, drugs, medicines, pharmaceuticals, cosmetics, or veterinary products; (e) Purchaser will comply with all applicable federal, state, and local laws governing research chemicals; and (f) Purchaser understands these products are not FDA-approved drugs and have not been evaluated by the FDA for safety, efficacy, or any therapeutic indication.

2.3 VELARI LABS reserves the right to refuse, cancel, or suspend any order where it has reason to believe products will be used for non-research purposes. VELARI LABS maintains a ZERO TOLERANCE POLICY against in vivo use of any products. Any violation, any communication suggesting inappropriate use, or any indication of misuse will result in immediate denial of service, permanent account termination, prohibition from future transactions, and potential referral to appropriate regulatory and law enforcement authorities.

3. No Medical or Therapeutic Claims

3.1 VELARI LABS makes no claims, representations, or warranties regarding the safety, efficacy, or suitability of any product for any therapeutic, diagnostic, or clinical purpose. No information on the Website constitutes medical advice, a treatment recommendation, or a claim that any product treats, cures, prevents, or mitigates any disease or medical condition.

3.2 Research summaries and compound descriptions are for informational and educational purposes only, reflecting published preclinical research in non-human models. Such information does not constitute a claim of therapeutic efficacy.

4. No Guidance Policy

At no time shall employees, agents, or representatives of VELARI LABS be expected or required to provide any implied or explicit information regarding how research chemicals may relate to human use, dosing, administration, effects, or outcomes. No response will be granted regarding how to obtain information on human ingestion, application, or use of any product. Any request for such information will result in immediate refusal of service and account termination.

5. Hazardous Materials Acknowledgment

Purchaser acknowledges and agrees that the research chemicals sold by VELARI LABS are potentially hazardous substances that may cause serious injury, illness, or death if used inappropriately, improperly handled, or introduced into any living organism. The chemical, physiological, and toxicological properties of these products may not have been fully investigated. Purchaser assumes all risks associated with the purchase, handling, storage, and use of these products. Purchaser warrants that they have performed sufficient independent research to understand the health and safety hazards associated with these materials.

6. Product Information and Quality

6.1 VELARI LABS endeavors to provide accurate product descriptions, specifications, purity data, and Certificates of Analysis (COA). However, VELARI LABS does not warrant that product information is error-free, complete, or current. Product images are for illustrative purposes only.

6.2 VELARI LABS reserves the right to modify product specifications, discontinue products, or limit quantities without notice.

6.3 Quality Guarantee. VELARI LABS stands behind the purity and accuracy of its products. If Purchaser independently has a VELARI LABS product tested by an accredited, HPLC-certified third-party laboratory, and the resulting Certificate of Analysis demonstrates a purity level below the percentage stated on the product COA or a quantity variance greater than 10% from the labeled amount, VELARI LABS will, at its sole option: (a) issue a full refund of the product cost and initial shipping fees; (b) replace the product; or (c) issue store credit. VELARI LABS will also reimburse Purchaser for the reasonable costs of the third-party laboratory testing. To process a claim under this guarantee, VELARI LABS must be able to verify the test results directly with the testing laboratory.

7. Ordering and Payment

7.1 All orders are subject to acceptance by VELARI LABS. Submission of an order does not constitute acceptance. VELARI LABS may decline any order at its sole discretion.

7.2 Prices are listed in U.S. dollars and are subject to change without notice. VELARI LABS is not responsible for pricing errors and reserves the right to cancel orders placed at incorrect prices.

7.3 Payment is due at the time of order unless otherwise agreed in writing.

8. Shipping and Delivery

8.1 Orders placed and paid for before 9 AM PST Monday–Friday will ship the same business day. Orders received after 9 AM PST, on weekends, or on holidays will ship the next business day. Purchaser will receive tracking information once the package has been processed.

8.2 Risk of loss and title pass to Purchaser upon delivery to the carrier. VELARI LABS is not responsible for delays caused by carriers, weather, or circumstances beyond its control.

8.3 VELARI LABS ships within the United States only. All Free and Paid Shipping offers are for US addresses only. For P.O. Boxes, military (APO/FPO) addresses, and Puerto Rico, shipments are handled via USPS, as those destinations are not serviceable by standard carriers like FedEx or UPS.

Shipping Protection

8.5 All orders include shipping protection against loss or transit-related damage.

• Lost Shipments: VELARI LABS requires a 10-business-day waiting period from the date of carrier pickup before a package can be classified as lost and an insurance claim initiated.
• Damaged Shipments: Notify VELARI LABS within 48 hours of delivery with photographic documentation of the damaged products and all internal/external packaging materials.
• Theft: Shipping protection does not extend to packages confirmed as "Delivered" by the carrier. VELARI LABS is not responsible for packages stolen from the delivery location after carrier confirmation of delivery.

9. Returns and Refunds

Due to the temperature-sensitive and stability-controlled nature of research chemicals, all sales are final once shipped. See the Return and Refund Policy posted on the Website for limited exceptions regarding manufacturing defects, shipping damage, incorrect items, and the Quality Guarantee.

10. Chargeback and Dispute Resolution

10.1 VELARI LABS encourages Purchasers to contact SUPPORT@VELARILABS.COM to resolve any issues before contacting their financial institution.

10.2 Chargeback Policy. Filing a chargeback without first attempting to resolve the issue through VELARI LABS's support team constitutes a violation of these Terms. Any account associated with an unauthorized chargeback will be permanently banned from HTTPS://VELARILABS.COM. VELARI LABS will provide the financial institution with the full order history, shipping records, checkout attestation records, and internal fulfillment verification documentation as evidence. Should a chargeback be resolved in favor of VELARI LABS, a $35 administrative processing fee will be applied to offset legal and administrative costs.

10.3 Good Faith Negotiation. The parties agree to attempt resolution through good faith negotiation for thirty (30) days following written notice.

10.4 Mediation. If unresolved, the parties agree to non-binding mediation in Maricopa County, Arizona.

10.5 Binding Arbitration. If mediation fails, any remaining dispute shall be resolved by binding arbitration administered by JAMS in Maricopa County, Arizona, under JAMS Streamlined Arbitration Rules. The arbitrator's decision is final and binding.

10.6 Governing Law. Laws of the State of Arizona, without conflict of laws provisions.

10.7 Class Action Waiver. Purchaser agrees disputes will be conducted only on an individual basis, not in a class, consolidated, or representative action.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELARI LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR MISUSE OF ANY PRODUCT, INCLUDING WITHOUT LIMITATION DAMAGES ARISING FROM HUMAN OR VETERINARY ADMINISTRATION, WHETHER BASED ON CONTRACT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER THEORY.

11.2 VELARI LABS'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

12. Indemnification

Purchaser agrees to indemnify, defend, and hold harmless VELARI LABS, its owners, officers, directors, employees, agents, affiliates, and parent corporations from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) any intentional misuse or inappropriate use of products; (b) any use inconsistent with research-use-only purposes; (c) any harm, injury, illness, or death resulting from human or animal use; (d) Purchaser's violation of these Terms; (e) Purchaser's violation of any applicable law; or (f) any third-party claim arising from Purchaser's use of any product.

13. Intellectual Property

The Website and all content, including text, graphics, logos, images, and software, are the property of VELARI LABS or its licensors and are protected by intellectual property laws. Purchaser may not reproduce, distribute, modify, or create derivative works without prior written consent. The presence of a product in the catalog does not imply a license to infringe upon any existing patents.

14. Privacy

VELARI LABS collects and processes personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference.

15. Fulfillment Verification

VELARI LABS utilizes internal verification and photographic documentation systems for all outgoing packages. For orders of significant value, VELARI LABS may require signature confirmation upon delivery. These records are maintained for dispute resolution, quality assurance, and regulatory compliance purposes.

16. General Provisions

16.1 Entire Agreement. These Terms, the Privacy Policy, Return Policy, and order confirmations constitute the entire agreement.

16.2 Severability. If any provision is found unenforceable, remaining provisions continue in full force.

16.3 Waiver. Failure to enforce any provision is not a waiver.

16.4 Assignment. Purchaser may not assign without written consent.

16.5 Modification. VELARI LABS may modify these Terms at any time. Changes effective upon posting. Continued use constitutes acceptance.